Can I cancel or change my smoking subscription box?
Of course! Just click here. Do we make it too easy?
Can I get a refund?
Yes, we have a 100% satisfaction guarantee. As long as all products are returned unused, we will refund you within 14 days of delivery.
Where do you ship?
We ship internationally, from sea to shining sea! The amount you'll be billed for is shown as USD.
Which month's package will I get?
The cutoff date is the last day of each month. For example, if you ordered between October 1st and October 31st, you will get the October box.
What can I use these great products for?
Dollar High Club products are intended to be used with tobacco.
How long will my package take to arrive?
For people getting their first box, and buyers of store items, orders will be shipped out within 15 business days. We send tracking when your box ships (except on our $1 and $12 packs). US packs take 1-3 business days to arrive, international can take 15-30 days.
When your subscription renews, it will be billed on the 7th of each month and your next pack will be shipped by the 14th.
If you feel like the postal service has botched your order (it happens), contact us at firstname.lastname@example.org and we'll fight to make it right.
What if my glassware breaks in shipping?
We package all items as safely as possible and will offer a free replacement for any glassware that arrives broken. Send pics of your package and broken unused glassware to email@example.com within 48 hours of package arrival.
Can I request specific items in my box?
We can't promise any specific items or our availability of them, but we can promise every box we send is the same value!
Any other questions?
We'd love to hear from you.